Chakshu Portal: How to Report Cybercrime, Fraud, Spam Calls, and Messages @ sancharsaathi.gov.in

In an era where digital convenience aligns with increasing vulnerabilities, the necessity for robust cybersecurity measures is more pressing than ever. The Indian Government, recognizing the escalating incidents of cyber fraud particularly within telecommunication sectors, launched the Chakshu Portal on March 4, 2024. As part of the comprehensive Sanchar Saathi project, this portal serves as a defensive bulwark designed to empower citizens, allowing them to report and thus help mitigate fraudulent activities that could lead to significant financial and personal losses.

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What is Chakshu Portal?

The Chakshu Portal stands as a testament to the government’s commitment to safeguarding each citizen’s digital assets. It is an innovative online platform tailored to address and combat the multifaceted aspects of cyber fraud. These frauds often involve deceptive messages and calls related to bank accounts, payment wallets, SIM card issues, and impersonation of relatives or officials. The portal integrates advanced digital tools and governmental oversight to streamline the process of reporting suspected fraudulent activities, making it an essential tool for digital safety in India.

Detail	Description
Name of the Scheme	Chakshu Portal
Launched by	Indian Government
Launch Date	4th of March, 2024
Administering Department	Department of Telecom
Primary Objective	To counter cyber-security threats
Operational Mode	Online
Target Beneficiaries	All Indian citizens
Key Benefit	Facilitates the reporting of telecommunication-related frauds

Objectives of Chakshu Portal

The Chakshu Portal is not merely a tool for reporting; it is an ecosystem designed to enhance the security of personal and financial data. The overarching objectives of the portal include:

• Empowering Citizens: By providing a straightforward method for reporting dubious calls and messages.
• Preventing Fraud: Through real-time sharing of fraud data with telecom companies, banks, and law enforcement agencies.
• Protecting Privacy: Ensuring that telecom services do not misuse user data or become channels for fraudulent activities.
• Enhancing Transparency: Making the processes surrounding the handling and reporting of telecom fraud more transparent and accountable.

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Benefits of the Chakshu Portal

The establishment of the Chakshu Portal brings multiple strategic advantages:

• Enhanced Detection and Prevention of Fraud: Collaborative efforts with the Digital Intelligence Platform (DIP) significantly improve the detection and prevention mechanisms for cyber fraud.
• Financial Protection: Through effective collaboration with financial institutions like the Reserve Bank of India, the portal has facilitated the freezing of Rs 1,008 crore worth of funds involved in fraudulent transactions, safeguarding approximately Rs 1,000 crore from potential fraud in nine months.
• Operational Efficiency: Streamlined processes and improved communication between different stakeholders lead to quicker responses to fraud reports.
• Community Safety: The portal has blocklisted 1.7 million mobile numbers primarily associated with fraudulent activities, enhancing community trust and safety.

How to Report Fraud and Spam Calls Using the Chakshu Portal @ sancharsaathi.gov.in

Reporting an incident of fraud or spam through the Chakshu Portal involves a series of straightforward steps:

1. Access the Portal: Open your web browser and go to sancharsaathi.gov.in.
2. Select the Service: Click on “Citizen Centric Services” and find the option for “Chakshu.”
3. Understand the Process: Read the disclaimer and the instructions carefully to understand the reporting mechanism.
4. Initiate the Report: Click on “Continue for reporting” to begin filling out the fraud report form.
5. Provide Detailed Information: Enter all required details about the fraudulent communication, including the type of fraud, how it was communicated (call, message, etc.), and the date of occurrence.
6. Verify Your Submission: Complete your personal details, verify your identity with an OTP, and then submit your complaint for processing.

Chakshu Portal: Things You Can Report on Sanchar Saathi Portal

The scope of reports that can be made through the Chakshu Portal is extensive, covering a wide range of telecommunication-related frauds:

• Unauthorized Connections: Report any mobile or internet connections fraudulently opened in your name.
• Verification of Devices: Ensure the authenticity of mobile devices, whether new or second-hand.
• Stolen Mobile Phones: Report your stolen or lost mobile phones for immediate blocking and tracking.
• Check Service Providers: Verify the credentials of wireline internet service providers.
• Foreign Call Spoofs: Report instances where foreign calls mimic local Indian numbers to deceive recipients.

Through these comprehensive functionalities, the Chakshu Portal not only serves as a preventive measure but also as a critical response mechanism, bolstering the security landscape of India’s digital space.